At Oravixa, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.
Return Eligibility
You may request a return within 90 days of the delivery date.
To be eligible for a return:
- Both defective and non-defective products are accepted
- Items must be unused or lightly used
- Items must be returned in reasonable condition
- Proof of purchase is required
Certain items may be excluded from returns where permitted by law. If an item is not eligible, this will be communicated during the return request process.
Return Shipping Label
Customers are responsible for obtaining and paying for the return shipping label unless the item is defective, damaged, or incorrect. In such cases, Oravixa will provide appropriate return instructions.
How to Request a Return
Step 1: Contact Us
Please contact us before returning any item.
Email: contact@oravixa.com
Phone: +1 903-439-5413
If the item is damaged or defective, please include clear photos and a brief description of the issue.
Step 2: Receive Return Instructions
Once your request is reviewed, we will provide return instructions.
Returns sent without prior approval may not be accepted.
Step 3: Return the Item
After approval, return the item using a trackable shipping method.
A valid tracking number is required.
Accepted return methods may include:
- Drop-off location
- In-store return (if applicable)
Refund Process
- Returned items are inspected within 72 hours of receipt
- Approved refunds are processed within 7 business days
- Refunds are issued to the original payment method
- Original shipping fees are included when applicable
- No restocking fees are charged
Please note that it may take additional time for your bank or payment provider to post the refund.
Exchanges
We offer exchanges for eligible items within 90 days of delivery.
To request an exchange:
- Contact us before returning the item
- The item must meet the return eligibility requirements
- If the requested replacement item is unavailable, you may choose to receive a full refund instead.
Incorrect, Defective, or Damaged Items
If you receive an item that is incorrect, defective, or damaged:
- Contact us with a clear photo of the issue
- No return is required in most cases
- You may choose between a replacement or a full refund
Oravixa
Need Help?
We provide 24/7 customer support. If you have any questions, you can reach us at:
📍 Address: 4 Magruder Rd S, Newport News, VA 23605, United States
✆ Phone: +1 903-439-5413
✉ Email: contact@oravixa.com