Frequently Asked Questions
When will I receive my items?
All items are produced and shipped from our facility within one business day of purchase. Once shipped, standard delivery times apply. You can track your order using the tracking information provided in your confirmation email.
If your order hasn’t arrived within the expected timeframe, please contact us at contact@oravixa.com.
Where is my order?
You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the “Track Packages” section on our website.
What payment methods do you accept?
We accept major credit and debit cards, including Visa and MasterCard.
Do you ship internationally?
Currently, we only ship within the United States.
Your website isn’t loading. What should I do?
If you’re experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.
I keep getting an error message. What should I do?
Please reach out to us and provide details about the error you’re encountering so we can assist you promptly.
I entered the wrong shipping address. Can I change it?
If you notice an error in your shipping address, contact us immediately. If your order hasn’t shipped yet, we may be able to update the address. Once an order has shipped, changes may no longer be possible.
What happens if my order is returned to sender?
If your package is marked as undeliverable and returned to us, please contact our support team so we can review the order and help arrange the appropriate next step.
What is your return policy?
You may return eligible items within 90 days of delivery. Items must be in their original condition and packaging. If you receive a damaged product, please contact us for assistance.
To initiate a return, email us at contact@oravixa.com.
How do I exchange an item?
For exchanges, please email us at contact@oravixa.com, and we will guide you through the process.
What should I do if my item arrives damaged?
If your item has any defects or was damaged during shipping, please contact us as soon as possible with your order details and information about the issue. We will review the situation and provide the appropriate resolution.
What if I received the wrong product or a defective item?
We sincerely apologize for any mistakes. Please email us at contact@oravixa.com with your order number and details of the issue. Our support team will review the situation and assist you with the appropriate solution.
Customer Support
If you have any questions or need assistance, you can reach us using the contact information below.